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Customer Service

Are your handbags real or fake?
All of the handbags we sell are replicas, meaning that they were not made by the original brand name owner. However, we go to great lengths in replicating our handbags by using almost all the same materials (in most cases all the same materials) that are used in making the originals so as to have our replicas look and feel the same as the originals but cost much less!

Can you supply other models other than those on the website?

              If we do not have a certain model advertised on our website it means one of 3 things:

         1 We do not or have not started to reproduce this model yet.
         2 We could not find a good source to buy this model from yet.
         3 There is not enough demand for this model yet.

That being said most important is the demand for any model so if you really want us to carry a certain model then please get in touch with us by email or leave us feedback on our site letting us know which item you would like to see us carry and we will take it in to consideration and you might see it on our site very soon.

How can I track my package?

Please allow 2-3 business days from the time you received you’re tracking number to the time you can track it online.

The tracking link is: http://www.17track.net/en

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Will anyone know this bag is a fake?

Above all else, we are sure that the quality of our replica handbags is absolutely the highest. Our company has gone a long way towards establishing a series of checks and controls that ensure the product you receive is a perfect stand-in for the original.

Our design team takes their time establishing not only the correct pattern of the bag, but also the exact placement of every single stitch and feature. Because we craft our own replicas, not buy them from a supplier like other companies, we are able to oversee every aspect of production. We use all the same materials that the original handbag calls for, with no skimping. All embossed logos, all serial numbers, all engraved designer logos on snaps, each zipper pull – all of these aspects will be in place. We also go above and beyond – each of our designer replica handbags comes with all of the tags, extra/extension straps, branded dust bags and care cards that you would receive if you were getting the real thing.

Our quality-control team is strict – their job is to examine every single item that leaves our facility, and prevent any mistakes from slipping by.

We know that there are a lot of shoddy fakes out there. We also know that the only way to do business is to set ourselves apart from the crowd. We are completely confident in our product, and offer a 100% money-back Guarantee if, for any reason, you aren’t completely satisfied with our product.

My tracking number doesn't work!
We ship our products from our warehousing facility, which means that there will always be a delay of a few days before you are able to track your purchase. This is due to the amount of time it takes our courier service to transfer the package to the postal service of your home country.

The item I want is out of stock, how long until it is available again?

When a product sells out, it is usually about two weeks to a month before we are able to restock it. When the ‘Buy Now’ button appears once more, that means we are once again offering that item for sale. If you’ve been waiting a long time for a specific piece, and it doesn’t seem to be reappearing, please feel free to get in touch with us by clicking on the Contact Us link at the bottom of the page, and a staff member will be happy to check up on the status of your item.

Generally, when an item isn’t in stock, it means that we are waiting on the materials. We take great pride in using only the exact same leathers, metals, and fabrics that the genuine brand-name items are made of.

This means that, rather than using second-rate components, we hold production of that piece until the correct materials are available. While it might mean a longer wait, if you have your heart set on a specific item, it also means that you receive a quality product that we are proud to offer.

What are your Guarantees?

We Guarantee The following:

  All of our replica items are made with almost all the exact same materials as the originals in most cases all the same materials.
  All of our replica items are perfectly identical to the original – we include serial numbers, tags, care cards, dust bags, all engravings and stickers.
  All of the accessories you would anticipate will come with your item.
  The photos of our products on our site are of a random sampling from our own stock.
  The item you receive will be true to the photo displayed on the site, because all of our photographs are of the actual items we sell.
  All of our packages will arrive within 7-10 days via express courier, intact and on time.
  We accept all of our products back for a full refund within seven days of receipt.
Above all else, we guarantee your satisfaction. We stand behind our products; from the specifically sourced high-quality materials used to manufacture them, to the dedicated design team that reproduces your favorite luxury designs, to the flawless production standards we uphold, we are proud of our catalog.

If you have any further questions, please do not hesitate to click the Contact Us button provided at the bottom of the page to get in touch with one of our customer service agents.